The Health Refinery Pty Ltd (ABN 15 689 688 686) (“we”, “our”, “us”) respects your privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988. This policy sets out how we collect, hold, use, and disclose your personal information.

1. Collection of Personal Information

1.1. The Health Refinery Pty Ltd may collect personal information that identifies you, such as your name, phone number, address, email address, and other information you provide to us.

1.2. We collect this information when you:

• Visit or interact with our website;

• Purchase or enquire about our products or services;

• Provide feedback or participate in surveys or promotions;

• Communicate with us directly; or

• Provide financial or payment information.

2. How We Collect Personal Information

2.1. We collect information directly from you when you provide it to us.

2.2. We may also collect personal information from third parties, including service providers or referral sources, but only where permitted by law.

3. Use of Personal Information

3.1. We may use your personal information to:

• Provide products, services, and information you request;

• Send updates, newsletters, or promotions (where you have consented);

• Improve our services and understand your needs;

• Respond to enquiries, complaints, or feedback;

• Conduct research or analytics in an aggregated manner.

3.2. We may contact you via telephone, email, SMS, or mail.

3.3. You may opt out of receiving direct marketing communications at any time by following the unsubscribe instructions in any email or SMS or by contacting us at hello@thehealthrefinery.com.au.

4. Disclosure of Personal Information

4.1. We may disclose personal information to:

• Our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors where necessary for the purposes described in this policy;

• Third parties required to deliver our products or services;

• Comply with legal obligations, such as court orders, subpoenas, warrants, or law enforcement requests;

• Protect the legal rights, property, or safety of The Health Refinery Pty Ltd, our customers, or third parties.

5. Security of Personal Information

5.1. We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.

5.2. Transmission of information via the internet carries inherent risks. While we take precautions to secure your data, we cannot guarantee that your personal information will not be accessed or disclosed in ways inconsistent with this policy.

6. Access and Correction

6.1. You may request access to, or correction of, the personal information we hold about you.

6.2. Requests should be made in writing to hello@thehealthrefinery.com.au. We may charge a small administrative fee for providing access to your information.

7. Complaints

7.1. If you have any complaints about how we handle personal information, please contact us at hello@thehealthrefinery.com.au. We take complaints seriously and will respond promptly.

8. Changes to This Privacy Policy

8.1. We may update this policy from time to time. Changes will take effect immediately upon posting on our website. Please check back periodically to review the current version.

9. Website Use

9.1. When you visit our website (www.thehealthrefinery.com.au), we may collect information such as browser type, operating system, and referring website. This information is collected in an aggregated form to analyse website usage and improve our services.

9.2. Cookies: We use cookies to enhance your experience and for analytics purposes. Cookies may also be used to serve relevant ads via third-party services such as Google Ads. You can adjust your browser settings to refuse cookies if you prefer.

9.3. Third-Party Links: Our website may contain links to other websites not controlled by us. We are not responsible for their privacy practices and encourage you to read their privacy policies.

Contact Us
If you have questions about this privacy policy or our practices, contact us at:

The Health Refinery Pty Ltd
Email: hello@thehealthrefinery.com.au
Website: www.thehealthrefinery.com.au